Welcome to Paint Watercolor!  Online lessons and workshops

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Frequently Asked Questions

How do I know my transaction will be safe?

All transactions (credit/debit cards and Paypal) are made through Paypal's secure site.  Paypal is very secure, used by millions worldwide and is the choice for many merchants.  You do NOT need a Paypal account to place orders with credit or debit cards.  The business name is Watercolor Designs, LLC.   You will be making payments to the Paypal account WCDesigns@bellsouth.net.  On your bank card statement, the transaction will state "WATERCOLOR" or "PAINTWATERCOLOR" as the merchant.

What happens after I’ve placed my order?

You will be directed to Paypal's secure site to use your credit/debit card or Paypal account to complete your transaction.  On Paypal, if you're using a credit/debit card, near the bottom click on "Pay with Debit or Credit Card" and you will be taken to  a standard Paypal Guest Checkout page.  Fill out your card information then at the bottom click "Pay Now.' Once your secure payment is complete, clicking on "Return to Watercolor Designs" takes you directly to your video page.  As a backup, you will also receive an email with a link to your purchased video page.  Keep your email for future access to your purchased videos.

How are products delivered to me?

Videos are available to be viewed (streaming) online through your phone, device (tablet, iPad, iPod) or computer.  They can be downloaded to your computer.  On your video portfolio page, you will be able to watch the video(s), have access links to reference materials offered with your specific purchase, and have video quality options for ease of downloading to your computer.  DVDs are not available at this time.  Send me feedback if you prefer DVDs.  If there is enough interest, DVDs may be a possibility in the future.

Do I need high-speed internet service to access the videos?

It is recommended that you have high-speed internet service for ease of viewing the videos and downloading.  The videos are produced in HD (High Definition) however you will be able to select your preferred quality for viewing and downloading to your computer.  If you are viewing the videos on a monitor or smaller screen, a smaller video resolution may work better for you.

Will I need software to view the videos?

Generally, the videos can be viewed direcly online on the video page.  If you have downloaded the videos, most computers are equipped with software that can play videos produced in the .mov format. 

If you require software to view the videos, Quicktime for Windows is offered on the Apple.com site here.

Why are your videos not labeled for beginner, intermediate and advanced students?

After years of teaching watercolor painting, determining levels for students is not exact.  Everyone's exposure and experience is different.  Some students may paint daily, others once a month or more.  Some students may have an art degree but never painted in watercolor.  These videos are purposely created with step-by-step instructions so that most students, at any level, will be able to follow along easily.  Most workshops come with Drawing Assist Grid, a downloadable/printable guide for placing the large shapes on your paper.

I saw my video page but didn't get a back-up email with my links.

Sometimes email hosts mark them as spam.  Check your spam folder for the email and mark it as "not spam" so future emails will come through.  Still not there?  Send us the email address you signed up with and we will look into it.

Can I share your videos with others?

We ask and hope that you do not.  These lessons and videos take months to shoot, edit and prepare.  Sharing these videos with others is stealing copyrighted property.  If you would like to use them as a home school or group project, please contact us and we can discuss a mutually satisfactory agreement.

What is your refund or exchange policy?

If you ever feel a video lesson or workshop is not worth the value you paid for it, please contact us within 30 days of purchase.  We will happily refund your money, no questions asked.

How can I contact Paint Watercolor?

You can email us at PWatercolor@bellsouth.net.

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